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Have a question, a problem, or feedback? We read every message and aim to respond within 24 hours on business days.

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Other Ways to Reach Us

General support: support@pdftoexcelnow.com

Privacy requests: privacy@pdftoexcelnow.com

Response time: We aim to respond within 24 hours on business days (Monday–Friday, CET).

Before Contacting Support

You may find an instant answer in our resources:

Reporting a Technical Issue

If a conversion is not working correctly, the following information helps us diagnose the problem quickly:

  • Description of the issue (what you expected vs. what happened)
  • Whether the PDF is digital (text selectable) or scanned
  • Approximate file size and number of pages
  • Your browser and operating system
  • Any error message displayed

You do not need to share the PDF itself — a description of the document type is usually sufficient.